A clear next step.
A team to help.
Product questions, delivery updates, or after-sales support — give us the details and we will help you work through the next step.
An order you have already placed
Email service@brewvorahome.com with your order number and the email used at checkout. Explain whether you need help with payment, preparation, tracking, delivery, cancellation, a missing item, or a return.
Where an order contains several products or parcels, identify the affected item, selected option, and tracking number. Include the date you noticed the issue. Never send your password, a verification code, or complete card credentials.
Choosing the right coffee product
Our collection includes coffee makers, grinders, scales, frothers, warmers, mugs, filters, capsule storage, bean storage, coffee-station organizers, espresso tools, coffee bar mats, and travel drinkware. Tell us which product you are considering and how you intend to use it.
Useful details include the available counter or storage space, intended brewing method, required dimensions, materials, capacity, included accessories, and power or charging needs where applicable. We can help clarify information provided in the listing; do not assume unsupported compatibility, age suitability, dimensions, or performance guarantees.
A product that needs attention
Describe the behavior or condition you expected and what actually happened. Include the order reference, relevant steps, and clear photos or a short video when these can be obtained safely. For a delivery issue, photos of the parcel and shipping label may help.
Stop using a product that is damaged, unstable, overheating, has exposed wiring, or otherwise appears unsafe. Do not dismantle the product to create evidence. Tell us about any powered-item or battery-related concern before arranging return transport.
Returns and refund inquiries
Contact us before sending an item back. An approved request includes the appropriate destination and instructions for that product. The business address shown below is not automatically the correct return address.
Read the Return & Refund Policy for the 30-calendar-day preference-return request period, condition requirements, cost allocation, and refund timing. If you are following up on a refund, include your authorization or correspondence and tracking record, without full financial credentials.
Privacy and account help
For a privacy request, email service@brewvorahome.com and describe the action you are requesting, such as access, correction, deletion, or an applicable advertising opt-out. Include only information reasonably needed to find the relevant records.
For account-access problems, describe the error and when it occurred. We may need to verify that you are entitled to the information requested. Do not share account passwords or unnecessary private information merely to prove ownership of an order.
Hours and follow-up
Our published customer-service hours are 8:00 AM–10:00 PM · Daily. You may email outside these hours; your message remains available for review. No fixed response-time guarantee is made on this page.
Some questions need information from a payment provider, carrier, or fulfillment facility. Continue the same email conversation when adding details so that the order history remains together. If an issue remains unresolved, summarize the previous steps and the outcome you are requesting.
Nothing in these pages limits consumer, warranty, privacy, or other rights that cannot lawfully be excluded.
Let’s take the next step.
Contact service@brewvorahome.com or +86 199-2641-8747.
8:00 AM–10:00 PM · Daily. Include your order number when relevant.
Company Details
Your store operator and customer-care contacts.